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In the Event of an Emergency

In the event of an emergency, please note who and what the first contact should be; it should be the person or office that can provide immediate help and solve the situation at hand. After you have been helped, contact other individuals and offices.  When reporting an emergency, be sure you provide concise and precise information to the responder. Some guidelines when reporting emergencies follow.

Emergency Contact Protocols
  • Inform/contact university or study abroad program emergency contact person
  • Inform/contact family in the United States
  • Inform/contact The University of Scranton
  • If necessary, seek medical attention
  • If necessary, seek legal advice/intervention
  • Notify local law enforcement authorities
  • Contact nearest embassy/consulate
  • Inform/contact insurance company
Guidelines for Reporting Emergencies
We advise all parents and students to exercise discretion when classifying an event as an “emergency”. An emergency is a situation that puts a student’s well-being in immediate harm. Emergencies include, but are not limited to:
  • Physical assault
  • Robbery
  • Sexual assault
  • Rape
  • Serious physical or emotional illness
  • Serious accident and/or injury
  • Hospitalization for any reason
  • Terrorist threat or attack
  • Political crisis that poses potential danger or concerns about safety
  • Any legal action
  • Infectious disease outbreak
When Calling to Report an Emergency (Students)  
Please provide the following details
  • Your name
  • Your location
  • Nature of your emergency
  • Where are you calling from now (city, phone number)
  • How long will you be at the number
  • Other telephone numbers where you can be reached (include country and city code)
  • How long you will be at the number(s)
  • Has your family been informed of the emergency
  • Program you are attending abroad
  • Whom do you wish to be contacted
 When Calling to Report and Emergency (Parents/Family Members)
Please provide the following details
  • Your name
  • Your relationship to the student you are calling about or for
  • The program the student is attending
  • Nature of the emergency
  • Your contact number(s)
  • How long will you be at the number(s)
  • What is the emergency?
  • Where is your son or daughter?
  • When did they contact you?
  • What exactly did your son or daughter say?
  • What contact information did your son or daughter provide?